Shipping & Returns
Shipping Policy
Shipping Policy for SKM Porna - Your Online Chicken Delivery Destination
Effective Date: [Current Date]
Thank you for choosing SKM Porna for your online chicken delivery needs. Please read our shipping policy carefully to understand how we handle the delivery of our fresh and high-quality chicken products.
1. Order Processing:
Order Confirmation: Once you place an order on our website, you will receive an order confirmation email with details of your purchase.
Processing Time: Orders are typically processed within 1-2 business days. During peak seasons or special promotions, processing times may be extended.
2. Shipping Partners:
We work with reliable shipping partners to ensure the safe and timely delivery of your chicken products. Our shipping partners are selected based on their commitment to maintaining the quality and freshness of our products during transit.
3. Delivery Areas:
Currently, SKM Porna delivers to [list of delivery areas or regions]. If your location is not within our current delivery zones, please contact our customer service for assistance.
4. Shipping Rates:
Shipping rates are calculated based on the delivery location and the weight of your order. You can view the shipping cost during the checkout process before completing your purchase.
5. Delivery Times:
Standard Delivery: Our standard delivery times are [X] business days. Please note that these times may vary based on your location and any unforeseen circumstances.
Express Delivery: For customers who need their chicken products sooner, we offer express delivery options at an additional cost. Express delivery times are typically [Y] business days.
6. Tracking Your Order:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your delivery.
7. Delivery Packaging:
To ensure the freshness and quality of our chicken products, we use specially designed packaging materials that maintain the required temperature during transit. Please follow the instructions on the package for proper storage upon delivery.
8. Delivery Issues:
If you encounter any issues with your delivery, such as damaged packaging or missing items, please contact our customer service team within 48 hours of receiving your order. We will promptly investigate and resolve the issue.
9. Refunds and Returns:
For information on refunds and returns, please refer to our Refund and Return Policy for detailed instructions.
10. Contact Information:
If you have any questions or concerns about our shipping policy, please contact our customer service team at [customer-service-email@example.com] or [customer service phone number].
SKM Porna reserves the right to update or modify this shipping policy at any time. Customers will be notified of any changes through our website.
Thank you for choosing SKM Porna. We appreciate your trust in our commitment to delivering the freshest chicken to your doorstep!
Return & Exchange Policy
Return Policy for SKM Porna - Your Satisfaction is Our Priority
Effective Date: [Current Date]
Thank you for choosing SKM Porna for your online chicken purchases. We strive to provide you with the highest quality products and the best possible service. Please review our return policy to understand the terms and conditions associated with returns.
1. Returns and Exchanges:
Eligibility: We accept returns and exchanges within 7 days of the delivery date. To be eligible for a return, the product must be in its original condition, unopened, and with all the original packaging.
Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team within 48 hours of receiving your order. We will arrange for a replacement or issue a refund, as appropriate.
2. Return Process:
To initiate a return, please follow these steps:
Contact Customer Service: Reach out to our customer service team via [customer-service-email@example.com] or [customer service phone number] to notify us of your intent to return.
Provide Information: Please provide your order number, the reason for the return, and any relevant details about the issue.
Wait for Instructions: Our customer service team will provide you with instructions on how to return the product, including the return address.
3. Refund Process:
Refund Timeframe: Once we receive your returned item, we will inspect it and process your refund within 5 business days. The refund will be issued to the original payment method.
Shipping Costs: Shipping costs are non-refundable. If the return is due to a SKM Porna error or a defective product, we will cover the return shipping costs.
4. Exclusions:
Perishable Goods: Due to the nature of our products, we cannot accept returns on perishable items unless they are damaged or defective upon arrival.
Promotional and Sale Items: Promotional and sale items are final sale and cannot be returned.
5. Contact Information:
If you have any questions or concerns about our return policy, please contact our customer service team at [customer-service-email@example.com] or [customer service phone number].
SKM Porna reserves the right to update or modify this return policy at any time. Customers will be notified of any changes through our website.
Thank you for choosing SKM Porna. We appreciate your business, and we are committed to ensuring your satisfaction with our products and services.